Merchandise exchange

At Vision Tech, we value your fulfillment and endeavor to make your shopping experience bother free. Our merchandise exchange permits you the adaptability to return things inside indicated time periods. If it's not too much trouble, survey the accompanying circumstances:

1. Return Period

   - We offer a return time of as long as 30 days for a discount/trade.

   - Store credit/trade is accessible for as long as 90 days.

2. Conditions for Returns/Exchanges

   - All profits/trades require a legitimate Return Product Approval (RMA) number. Stock returned without a RMA number won't be acknowledged.

   - To obtain a RMA:

     - You can track down the connection at the footer for Return

     - Kindly complete the structure with your email address and request number

     - Then, at that point, click on search to find your request number

     - Finish up the subtleties, append important photographs, and snap on "Submit".

     - Once submitted, you'll get a RMA number for reference.

     - A client support specialist might reach you for extra data.

*Note: Guarantee things are returned in the first bundling in a re-saleable condition. Safeguard the bundling from harm during delivery.

On the off chance that your solicitation is acknowledged: You will get an email with return delivering guidelines. Stock should be returned 100 percent complete, in the first bundling, with all manuals and different embellishments.

*If it's not too much trouble, note: Item(s) should be returned in unique bundling that is in re-saleable condition. Kindly do whatever it takes to shield the first bundling from harm by wrapping it, or putting it within a delivery box.

3. Acceptance Criteria

   - All returned items should meet acknowledgment models prior to giving a credit or substitution.

   - On the off chance that a returned item doesn't meet the models, we'll attempt to reach you for return or removal. Inaccessible clients might prompt removal following 30 days.

**Criteria for Acceptance:**

   - All Merchandise:

      - Must have a valid RMA.

      - Must contain more than 50% of the item’s capacity.

   - Non-Defective Merchandise:

      - Subject to a 20% restocking fee.

      - Must be returned at the customer’s expense.

       - Must be unused and in re-saleable condition.

      - Refund/exchange within 30 days, store credit within 90 days.

   - Returns for unopened, non-defective merchandise after 90 days are at Vision Tech' discretion.

   - Defective Merchandise:

      - Pre-paid shipping label provided for returns.

      - Refund, store credit, or replacement after investigation.

      - No refunds beyond 30 days (store credit or replacement only).

     - Replacement shipped after inspection. Urgent replacements are available for purchase.

   - OEM Products:

      - No returns for opened OEM products, regardless of usage.

     - Special-order items or opened OEM products not eligible for refund/replacement.

     - Defective OEM products follow manufacturer warranty; contact the manufacturer directly.

     - 30% restocking fee for all OEM product returns.

   - Imaging Drums:

     - No returns if the imaging drum is installed and used.

     - No returns after 6 months from the purchase date.

     - No returns for opened OEM imaging drums.

4. Important Notes

   - Opened OEM (manufacturer original) products do not qualify for return or exchange.

   - OEM product returns are subject to a 30% restocking fee.

   - The OEM warranty does not cover damage during installation.

 We admire your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, don't hesitate to get in touch with our customer service team for assistance. Thank you for having trust on Vision Tech.